Fire Protection Service Manager

POSITION SUMMARY: The Fire Protection Service Manager is responsible for overseeing the service operations and team for a company's fire protection systems division. This includes managing technicians, scheduling work, ensuring quality control, and maintaining strong customer relationships.

LOCATION: Ledgewood, NJ

SALARY: $77,000 - $90,000

BENEFITS / PERKS:

• 401K
• Profit Sharing
• Disability and Life Insurance Packages
• PTO & Holiday Pay
• Company Vehicle and $5K Car Package
• Annual Target Bonus goal up to 25%

KEY RESPONSIBILITIES:

• Manage a team of fire protection service technicians who inspect, test, maintain and repair fire alarm, sprinkler and suppression systems
• Schedule service calls and preventative maintenance visits for customers in an efficient manner
• Ensure service work is completed correctly, on time and to customer satisfaction
• Oversee quality control processes and documentation for service reports
• Respond to and resolve any customer complaints or issues in a timely manner
• Maintain inventory of service truck stock and equipment for technicians
• Hire, train and develop skilled fire protection service technicians
• Achieve service revenue and profitability targets for the service department
• Cultivate and grow customer relationships through excellent service delivery
• Collaborate with sales teams on new system installations and retrofits

REQUIREMENTS:

• 3-5 years of management experience, preferably in fire protection service
• Extensive knowledge of fire alarm, sprinkler and suppression system operation
• Ability to read and interpret system drawings, code requirements, etc.
• Strong customer service, communication and problem-solving skills
• Experience with scheduling, dispatching and field service software
• Familiarity with NFPA codes and local fire safety regulations
• Prior hands-on experience as a fire protection technician is preferred

The ideal candidate will have a mix of technical fire protection knowledge, management experience, and excellent customer service skills to lead a productive service team.