Alarm Service Manager

Join Marmic Fire & Safety as an Alarm Service Manager to manage day-to-day service operations and supervise one or more employees in the Alarm Department including coordinating the team's activities to ensure that all jobs are completed in an efficient manner.

In this role you will:

• Supervise operations of the department
• Quote repairs for customers including quoting new repair work
• Order materials for repair jobs and quoted jobs
• Schedule service work and technicians for all contracted work
• Maintain progress for contracted jobs and collect all work orders, purchase orders and daily logs weekly
• Maintain and approve timesheets for the department and vehicle maintenance logs
• Hire, train and develop the team members
• Ensure a high level of customer service and solve escalated service issues
• Maintain profit and good working operation with good customer service for the department

To be successful in this role, you should have the following education, skills and experiences:

• High school diploma or equivalent, and 2+ years of industry experience.
• NICET I or II is preferred as is the NC Alarm License
• Pass pre-employment background and substance abuse screening upon hire and throughout employment.
• Capable of performing physical labor to include carrying and moving equipment and tools more than 50lbs
• Ability to work in sometimes difficult positions like climbing ladders, high lift equipment, working in crawl spaces, above ceilings, etc.
• Read and interpret documents such as safety rules, maintenance instructions, and procedure manuals.
• Read and understand mechanical drawings
• Write routine reports and correspondence
• Speak effectively with customers one on one or groups of employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Compute rate, ratio, and percent and to draw and interpret drawings.
• Manage problems involving variables in standardized situations.