Job Title: Dispatcher
Location: Within Region
Position Summary:
The Dispatcher at Marmic Fire & Safety is responsible for overseeing all scheduling and dispatch related
activities for a team of Technicians within a specific geography. The role includes implementation of
operational best practices and Standard Operating Procedures relating to appointment creation and job
scheduling. The Dispatcher will be expected to work directly with Customers to determine acceptable
schedules for outstanding work, and assign Technicians appropriately according to their skills and
territory.
Core Responsibilities:
Scheduling Management:
• Ensure that Technicians are provided a full day of scheduled work according to their
working hours.
• Leverage routing optimization tools provided to drive Technician productivity and
reduce drive time between appointments.
• Communicate timely with customers regarding scheduling and rescheduling of
appointments.
• Minimize missed appointments through load balancing and real time oversight of job
completion throughout the day.
• Maximize Technician productivity by assigning additional work in real time as
Technicians run ahead of schedule or additional capacity presents itself.
• Follow scheduled work through to completion including technician clock events and
required paperwork.
Process Improvement:
• Continuously identify areas to reduce or eliminate rework.
• Actively participate in the process of standardizing and improving procedures and the
use of existing and new toolsets as they are introduced.
• Adherence to the Marmic Standard Operating Procedures regarding the creation,
scheduling, and dispatching of Service work.
Reporting and Analysis:
• Review KPI's throughout the monthly cycle and adjust personal activities to meet
predetermined performance towards targets.
• Identify and report opportunities for improvements regarding Technician Productivity or
Job Completions per Day.
The above information has been designed to indicate the general nature and level of work performed by
employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all
duties, responsibilities and qualifications.
Minimum Qualifications:
• Associates Degree Preferred.
• 2+ years of experience in an scheduling/routing function or related operational role.
• Strong communication skills with demonstrated success working across teams in a
matrixed organization.
• Ability to manage multiple commitments and time-sensitive priorities in a fast-paced
environment.
• Sound judgment and exceptional problem-solving skills.
• Process-oriented mindset with a focus on continuous improvement.
Preferred Qualifications:
• Experience with Fire Industry technologies and/or regulations.
• Experience working with commercial clients of varying levels.
• Experience working in a standardized operation with a focus on scalability and
redundancy.
Benefits & Perks:
Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for
full-time employees:
• Paid Weekly.
• Company paid training programs and on-the-job training.
• Sign-on bonus potential.
• Tele-Health services if Healthcare coverage is elected.
• 401K plan with up to a 4% company match.
• Vision, Life, Dental, Accidental, Long-Term and Short-Term Disability.
• 19 days of PTO and Paid Holidays.
• Company Cell Phone and additional IT tools.
• Company Uniform and Boot allowance.
• A company vehicle, with maintenance care and fuel card.
• All necessary tools and equipment to perform the job.
Equal Opportunity Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation, gender identity or
expression, pregnancy, age, national origin, disability status, genetic information, protected veteran
status, or any other characteristic protected by law.
Who We Are:
Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which
began in 1951 with Charles and Mary Lou Teeter.
After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and
Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and
Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO
Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest
and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire
suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies
in the country.
Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and
access control systems it demonstrates a well-rounded concern for the protection of life and property.
Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective
vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety
equipment. This depth of services illustrates the importance the company places on customer safety no
matter where they are or what they are doing.
