Job Title: Branch Manager
Position Summary:
The Branch Manager is responsible for total branch performance in accordance with company policy and procedures. Create and execute the branch business plan. Ensure store profitability and manage and develop branch personnel. Plan, implement, and manages areas of responsibility to facilitate continuous improvement and personal growth while supporting company goals, missions, and vision. Provide sound leadership for the branch.
Core Responsibilities:
- Customers:
- Work with other team members, consultants, key customers, and key suppliers to solve specific challenges and leverage growth opportunities.
- Stay abreast of competing markets, development, building, etc. in the community and surrounding areas. Contact contractors/developers etc. in pursuit of business.
- Maintain contact and friendly relationships with customers and suppliers, building a favorable company image. Resolve problems and complaints as they arise.
- Direct and coordinate counter and outside sales (if applicable) efforts.
- Assist in account development. Direct sales program to develop new markets. Make joint calls with salesmen as needed.
- Coordinate counter maintenance, merchandising and promotional activity.
- Set branch pricing and direct quotation activities (if applicable). Keep computer price matrix current.
- Manages freight expense, customer discounts, and pricing to maintain profit levels.
- Successfully resolve customer issues timely and professionally.
- Maintain positive attitude towards customers and associates by being friendly and courteous. Provide customer assistance as needed. This will include over the counter, over the phone, etc.
- Continuously update product knowledge. Stay informed and educated as to product inventory and applicability. Understand product applications and help customers in their selections.
- Operations:
- Direct warehouse operations.
- Maintain necessary inventory levels, order materials, route deliveries and pickups.
- Review daily reports, taking appropriate action as needed.
- Complete and submit in a timely manner all necessary paperwork regarding personnel, accounting, accounts payable, etc.
- Manages workflow to assist staff in balancing priorities, providing backup support if needed and otherwise ensuring that all work is accomplished with an appropriate sense of urgency.
- Be willing, able, and capable of performing any branch job function as needed.
- Maintain branch security, opening and closing of branch, oversee cash deposit activity.
- Attend periodic branch manager's meetings.
- Coordinate annual inventory and manage branch inventory status Including but not limited to; cycle counts, demand, trends, min/max calculations and approve RMA’s.
- Reconcile inventory discrepancies and adjustments.
- Negotiate pricing and issues with vendors in conjunction with purchasing and sales management.
- Helps plan/maintain facility layout to promote safety, security, and productivity while leveraging available space.
- Ensures facility is maintained in a neat and professional manner.
- Solicit feedback from subordinates, peers, and other team members with the goal of personal or operational improvement.
- Annual update and coordination of Emergency Preparedness Plan.
- Financials:
- Responsible for the cost-effective requisition supplies of needed equipment, supplies, and outsourced services with acceptable suppliers.
- Develop sales and expense budget for the branch operations.
- Analyze and evaluation of activities, costs, operations, budgets and forecast data to determine branch progress towards stated goals and objectives. (or to maintain a competitive edge in the marketplace).
- Direct accounts receivable activities for branch.
- Ensure collection calls are made and outstanding debt is collected. Check credit, open new accounts. Work with Credit Manager as needed.
- Employees:
- Assign and directs all work performed in the branch and supervises all areas of operation in accordance with established company policies/procedures, objectives and applicable laws.
- Through management decisions, communication and behavior, creates a culture and a team that works together to meet customer needs and achieve desired results.
- Anticipates staffing requirements to meet operational needs.
- Participate in the recruiting and interviewing process of new employees.
- Oversee training as well as identify and foster development opportunities for all branch personnel as required or needed.
- Periodically evaluates the performance of branch personnel, develop goals and objectives. Provide both formal and informal feedback on a regular basis.
- Become familiar with associate handbook. Ensure policies and procedures are communicated and followed.
- Ensures the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment and vehicles are properly maintained.
- Ensures all technicians receive appropriate/required safety training for forklifts, wire-cutting machines, etc. and appropriate/required vehicle/equipment inspections are completed regularly.
- Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Minimum Qualifications:
- High school diploma or equivalent (e.g., GED).
- 3-5 years of experience in a leadership or management role, preferably in a branch or retail environment.
- Experience in sales, operations, or customer service roles, with direct customer and supplier interaction.
- Hands-on experience managing inventory, overseeing warehouse operations, and maintaining branch security.
- Experience with budget management, accounts receivable, and financial forecasting.
- Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
- Familiarity with inventory management systems, point of sale (POS) software, and accounting software.
- Basic understanding of pricing strategies, quotations, and managing profit margins.
- Strong leadership and team-building skills to manage a branch and ensure smooth operations.
- Excellent problem-solving skills and ability to resolve customer and operational issues.
- Customer service orientation, with the ability to build and maintain relationships with customers and suppliers.
- Strong communication skills, both verbal and written, to interact with staff, customers, and upper management.
- Organizational skills to manage multiple tasks, prioritize workflows, and ensure efficiency.
- Basic knowledge of safety protocols for branch operations, including equipment and vehicle maintenance.
Preferred Qualifications:
- Bachelor’s degree in Business Administration, Management, Operations, or a related field.
- Certified Branch Manager (CBM) or Certified Manager (CM) (optional but advantageous).
- 5-7+ years of experience in branch management, operations, or a leadership role in a similar industry.
- Proven track record in sales development, including building relationships with key customers, contractors, and suppliers to drive business growth.
- Experience managing large teams, including recruitment, training, and performance evaluation.
- Experience with strategic planning, including expense management, budgeting, and financial analysis to meet sales goals.
- Knowledge and experience in safety compliance and emergency preparedness plans.
- Advanced proficiency in inventory management systems and ERP software (e.g., SAP, Oracle, QuickBooks).
- Knowledge of sales forecasting and cost-benefit analysis to optimize branch profitability.
- Experience with automating processes and improving branch operational efficiency.
- Strong negotiation skills for dealing with vendors and suppliers on pricing and services.
- Advanced leadership and coaching skills to foster a collaborative, productive, and accountable work environment.
- Ability to adapt to changing markets and proactively identify opportunities for growth and improvement.
- Strong analytical skills for evaluating branch performance and developing action plans to meet objectives.
- Extensive knowledge of safety protocols in branch operations, with experience implementing safety training and audits.
- Familiarity with regulatory compliance related to branch operations, finance, and human resources.
Benefits & Perks:
Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:
- Paid Weekly.
- Tele-Health services if Healthcare coverage is elected.
- 401K plan with up to a 4% company match.
- Medical, Dental and Vision Insurance effective the first of the month following your start date.
- Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
- 7 Paid Holidays.
- Company Cell Phone and additional IT tools.
- Company Uniform and Boot allowance.
- A vehicle allowance with maintenance care and fuel card.
- All necessary tools and equipment to perform the job.
Equal Opportunity Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Who We Are:
Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter.
After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country.
Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.
