Accounts Receivable/Collections Specialist
About the Company
Guardian Fire Protection Services, LLC., has been an industry leader for fire protection services in the Maryland, Virginia, and Washington, DC area for over 40 years. We are based in Rockville, MD and have an excellent team of employees who are responsible for the design, installation, and inspection of fire alarms, sprinkler systems, kitchen fire suppression systems, fire extinguishers, and kitchen hood/duct systems. We have an extensive customer base with over 10,000 fire systems that we perform recurring inspection and repair services throughout the region. Our company is continually growing through its internal sales and marketing activities, strong reputation, and business acquisitions.
About The Position
Guardian is looking to hire a Accounts Receivable Collections Specialist. This is a very important and essential role in our company and the ideal candidate will have a can-do personality, be well organized, detail-focused and have excellent written and verbal communication skills.
Job Duties include but are not limited to
- Responsible for the prompt and efficient itemization, upload, and submission of invoice information into customer web portals, as required to effect payment
- Contact customer by phone/email to finalize collection of outstanding debts
- Contact delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrix
- Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in current ERP system
- Respond to daily account queries and inbound calls and settle customer disputes
- Follow-up in web portals for status of previously submitted items that remain unpaid
- Email invoice and work ticket PDF files to customers, where required.
- Preparation of summary billing using Microsoft Excel and/or Word
- Preparation and mailing of monthly past due invoice notices
- Adding and removing customers and/or demographic information into databases
- Answering incoming overflow calls from customers regarding their invoices
- Other duties as assigned
Qualifications
- Excellent verbal, written and customer service skills. Detail oriented a must!
- Prior experience in a commercial services company preferred, but not required.
- Proven ability to oversee essential business functions and meet goals/deadlines.
- Thorough knowledge of general office procedures and equipment.
- Ability to function in a fast-paced, team-based environment.
- Must be very analytical and have excellent problem-solving skills.
- Self-Starter with great organization skills, especially time management skills.
- Above average knowledge of Microsoft Office Suite products, especially Excel.
Compensation
- Hourly pay; rate is dependent on candidate's experience
- Potential Quarterly Bonuses
Benefits
We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.
- 401K with company match
- Medical, Dental and Vision
- Company paid Short & Long Term Disability
- Company paid Life Insurance
- Flexible spending accounts, Health and Dependent
- AFLAC
- Vacation and Personal Time
- Paid Holidays
- Tuition Reimbursement
*Guardian Fire Protection LLC. is an Equal Opportunity Employer. Guardian does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, citizenship status, creed, ancestry, marital status, veteran status, or any other legally protected classification.
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