Service Scheduling Coordinator
About the Company
Fire Systems of Michigan, LLC., is a leader in the industry for providing fire protection services to Michigan for over 30 years. Fire Systems of Michigan is located in Novi, MI, with an excellent team of 100+ employees who are responsible for the inspection and installation of fire alarms, sprinkler systems, kitchen fire suppression systems, fire extinguishers and other fire protection services. We strive to provide our customers with the highest quality services to help keep them fire safe and code compliant. Fire Systems of Michigan has an extensive customer base with over 10,000 fire systems that we perform recurring inspection and repair services throughout the state. Fire Systems of Michigan is continually growing through its internal sales and marketing activities, strong reputation, and business acquisitions. Please visit our website, www.firesystemsofmichigan.com, to learn more about us.
About The Opportunity
Fire Systems of Michigan is looking to hire a Service Scheduling Coordinator for our Fire Alarm Department. This is a very important and essential role in our company and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.
Job Duties include but are not limited to
- Continually call our large customer data base to schedule appointments
- Obtain information from customers for necessary inspections
- Data entry of customer information
- Develop daily routes by geographic area for 9 to 10 technicians that meet revenue expectations
- Answer customer calls to schedule inspections, repairs and emergency services
- Other duties may include but not limited to filing, faxing, copying etc.
- Ability to work well under pressure and with multiple departments and personnel and be a team player.
- Must communicate very well with co-workers and customers.
Qualifications
- Experience in fast paced call center / telemarketing / dispatcher environment preferred.
- Excellent verbal, written and customer service skills.
- Prior experience in a commercial services company preferred, but not required.
- Proven ability to oversee an essential business function and meet goals/deadlines.
- Thorough knowledge of general office procedures and equipment.
- Ability to function in a fast-paced, team-based environment.
- Must be analytical and have excellent problem-solving skills.
- Must enjoy talking to customers and have a successful history of developing relationships with customers.
- Must be goal oriented and highly motivated to meet department goals
- This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success
- Self-Starter with great organization skills, especially time management skills.
Compensation
- Hourly pay: rate is dependent on candidate's experience
- Potential Quarterly Bonuses
Benefits
We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.
- 401K with company match
- Medical, Dental and Vision
- Company paid Short & Long Term Disability
- Company paid Life Insurance
- Flexible spending accounts, Health and Dependent
- AFLAC
- Vacation and Personal Time
- Paid Holidays
- Tuition Reimbursement
*Fire Systems of Michigan, LLC. is an Equal Opportunity Employer. Guardian does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, citizenship status, creed, ancestry, marital status, veteran status, or any other legally protected classification.
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