Fire Tech Productions, Inc.
a fire protection training company – firetech.com – is looking for a full-time Sales CSM.
Sales CSM (Customer Success Manager)
The goal of this role is to grow sales by proactive selling and proactive outreach to existing customers.
Sales Responsibilities:
- Identify and develop new sales opportunities within your portfolio of customers through upselling, cross-selling, and identifying additional needs for training solutions.
- Prospect and generate new business leads by identifying target organizations, attending industry events, conducting outreach, and leveraging your network.
- Develop and deliver tailored presentations and product demonstrations to potential clients, showcasing the value of our educational programs and solutions.
- Collaborate with the sales team to manage opportunities and ensure smooth transitions from prospecting to onboarding.
- Maintain an active sales pipeline, tracking opportunities, forecasting revenue, and reporting on key performance metrics in our CRM system.
- Negotiate contracts and close deals with new customers, ensuring that the terms meet the needs of both the client and the company.
Account Management & Relationship Building Responsibilities:
- Oversee Team Portal and Business Account relationships, providing support and guidance.
- Welcome new accounts with personalized communication, such as emails, handwritten notes, or welcome gifts.
- Act as a resource for Portal managers, offering training and administrative support.
- Coordinate regular meetings with managers (quarterly or monthly, based on customer preference) to review progress, address any issues, and identify training needs.
- Gather and report customer feedback to the Fire Tech team for ongoing improvement.
- Maintain and update customer agreements as necessary.
Tracking & Reporting
- Update and maintain lead, opportunity, customer, and account information in Monday.com, ensuring data accuracy and accessibility.
- Generate monthly reports on customer spending and usage to provide personalized recommendations for each account.
Customer Education & Support
- Educate learners on Fire Tech’s online courses, workshops, and new offerings.
- Assist customers in developing tailored learning paths.
- Serve as the main point of contact for team portal customer issues, updates, and communications.
- Send quarterly updates to managers, including industry insights and training content updates.
- Contact team portal managers in advance of annual renewals to update agreements on verbiage and pricing.
Success Indicators
- Revenue Growth: Consistent increase in revenue from Team Portal and Business Accounts.
- Learner Engagement: Growing customer engagement with learning resources.
- Customer Communication: Customers stay informed through regular and proactive updates.
- Continuous Improvement: Customer feedback is utilized to enhance offerings.
- Scorecard Metrics: Achieve weekly and monthly sales, outreach and engagement goals.
Additional Responsibilities
- Conduct research on continuing education opportunities as needed for customers.
This role is perfect for a driven, customer-oriented professional with a passion for customer success and sales growth. If you enjoy building relationships, facilitating learning, and creating positive experiences, we’d love to hear from you!
