Position Summary:
The Billing Specialist - Client Services at Marmic Fire & Safety is responsible for the processing, data entry, and accurate billing of fire protection service orders for National Account Customers and their locations. This role ensures that each work order is invoiced with high detail and precision. Additionally, the Billing Specialist is tasked with managing overdue payables and resolving any billing discrepancies to maintain Accounts Receivable reporting metrics.
Core Responsibilities:
- Billing Management:
- Post job processing of completed work orders in Marmic’s software portals.
- Handle data entry, paperwork submission, and invoicing through customer-specific software portals.
- Produce line-item billing with a high level of accuracy and in various customer-requested formats.
- Discrepancy Resolution:
- Document and resolve pricing questions or concerns, coordinating with Marmic branches or customers as needed.
- Address and resolve any discrepancies such as short pays, overpayments, or other payment issues.
- Accounts Receivable Oversight:
- Monitor and manage customer Accounts Receivable reports to ensure prompt and accurate payments.
- Work with Marmic National Account CSR’s and Department Managers to ensure customer pricing sheets are current and accurate.
- Documentation and Reporting:
- Ensure proper paperwork and documentation are provided for each service order.
- Maintain and review customer scopes of work and job/customer-specific pricing.
- Support the successful closing of jobs and accurate job progression at month-end.
- Customer and Partner Relations:
- Maintain professional and effective relationships with Branch and Affiliate Partners.
- Meet or exceed customer service metrics (KPI’s or SLA’s) and support branches and affiliates in their billing needs.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Minimum Qualifications:
- High School Diploma or equivalent required.
- Prior experience in billing or accounts receivable preferred.
- Proficient in Microsoft Excel, Google Sheets, Microsoft Word, and Google Docs.
- Strong attention to detail and results-driven approach.
- Effective communication skills, both verbal and written.
- Ability to resolve discrepancies and work under pressure in a high-volume environment.
Preferred Qualifications:
- Proven experience as a Billing Specialist.
- Experience in handling customer and partner relationships effectively.
- High degree of attention to detail and patience.
- Capability to thrive in a fast-paced, high-volume setting.
- Ability to speak and write English; fluency in Spanish preferred.
Benefits & Perks:
Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:
- Weekly paychecks.
- 401K plan with up to a 4% company match.
- Medical, Dental and Vision Insurance effective the first of the month following your start date.
- Tele-health services if healthcare coverage is elected.
- Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
- 7 Paid Holidays.
- Uniform and boot allowance.
- All necessary tools and equipment to perform your job.
Equal Opportunity Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Who We Are:
Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter.
After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country.
Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.
