Job Title: National Accounts -Account Manager
Position Summary:
The National Accounts Manager (NAM) at Marmic Fire & Safety is responsible for the daily execution and oversight of large customer accounts and national brands. This role ensures that customer service and consistency of work are maintained across extensive geographic areas and/or multi-site customer needs. The NAM will manage a team of office professionals, oversee contract obligations, and ensure high levels of customer satisfaction and operational efficiency.
Core Responsibilities:
- Customer Service & Contract Management:
- Ensure all customer contractual obligations and Service Level Agreements (SLAs) are met or exceeded.
- Maintain a high level of customer service and address emergencies or time-sensitive requests promptly.
- Develop and sustain relationships with customers at multiple levels to retain and grow business.
- Team & Operational Management:
- Manage a team of office professionals supporting national customer contracts.
- Oversee the execution of service calls, inspections, and repairs within expected timelines.
- Dispatch and manage recurring services and ensure adherence to due dates.
- Maintain and update customer pricing items as required.
- Ensure accuracy of billing and manage Accounts Receivable metrics.
- Ensure financials are closed and revenue and costs are reconciled monthly.
- Customer & Affiliate Coordination:
- Answer calls from customers, salespeople, and managers, coordinating equipment and manpower needs.
- Recruit affiliate support when required to meet customer service deadlines.
- Maintain documentation and calendars for future work, and ensure timely submission of deficiency quotes for customer approval.
- Process Improvement & Development:
- Improve systems, processes, and policies to support company objectives.
- Assist in developing office and field training tools and documentation.
- Participate in meetings or conference calls as needed and handle any additional job duties assigned.
- Meet with customers and/or technicians in the field when required to ensure service quality and address any issues.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Minimum Qualifications:
- Strong work ethic with the ability to work independently and thrive in a fast-paced, high-volume environment.
- Detail-oriented with a professional attitude and reliable demeanor.
- Proficient in Excel, Google Sheets, Microsoft Word, and Google Docs.
- Excellent organizational and time management skills with strong project management capabilities.
- Effective problem-solving skills with the ability to communicate clearly and professionally, both verbally and in writing.
- Experience with Adobe Creative Suite, graphic design principles, data collection/analysis, ERP, and CRM systems.
- Familiarity with Google Analytics, SEO optimization, and social media marketing.
- Fluent in English, with the ability to speak and write proficiently.
- Capability to interact professionally with employees, customers, and the public.
- Strong public speaking skills and the ability to address all organizational levels.
Preferred Qualifications:
- Bachelor’s Degree from an accredited college in Marketing, Communications, or a related field.
Benefits & Perks:
Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:
Weekly paychecks.
Potential for a sign-on bonus. 401K plan with up to a 4% company match.
Medical, Dental and Vision Insurance effective the first of the month following your start date.
Tele-health services if healthcare coverage is elected.Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
7 Paid Holidays.
Company vehicle with maintenance care and fuel card.
Company cell phone and IT tools.
Uniform and boot allowance.
All necessary tools and equipment to perform your job.
Equal Opportunity Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Who We Are:
Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter.
After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country.
Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.
